Our Process
1. Enquiry
The first step is to submit a short form via our “request an estimate” page which you can find on each service page - these will direct you to the correct enquiry form.
They are also available at the bottom of this page.
The forms are the best way for us to get an idea of exactly what you’re looking for. We pride ourselves on our attention to detail and our practice of giving every client the attention they need to make sure they get the best result as most of our work is custom priced.
We do have digital product card information on a range of products, we can send those to you straight away!
Tips:
Before inquiring, make sure you’ve boiled down all your ideas & have a clear vision of exactly what you want to make. Typically your artwork is required for us to provide an accurate quote, please submit that with the upload button - larger files can be uploaded here.
2. We Quote
Once you submit an inquiry, our team will analyse your needs & get back to you as soon as possible.
All going well we can get some pricing to you quickly, if we need more information you will hear from us - sometimes people tend to forget the most important things like sizes!
If you ask us a question like 'how much to put graphics on my car' - you will be placed at the bottom of the queue, we prioritise the enquiries that have ALL the information we need to quote.
If your vehicle requires a measure up - call to book a convenient time...!
FYI:
If you’d like other options after receiving your quote, it may push you back to the beginning of the queue. We have a very busy team and try to pump out as many replies as we can, thus we prioritise clients who know exactly what they want & are looking to place their order immediately.
Being a busy walk-in shop also, we may not get to your inquiry right away.
If you need immediate support, please visit in person or call us!
3. Artwork Approval
Once you receive a quote and wish to go ahead - we will send an artwork approval using your supplied artwork.
**Carefully check all the details, sizes, quantities, spelling and measurements.
If we need to make changes or alterations to your artwork we will advise you of any extra costs before proceeding.
If your enquiry is for design work, this will be invoiced prior to commencement - our design team will explain all of this to you once your project is on board with us.
FYI:
We can always change something prior to the approval, but its much harder once the job is already in motion. Changes at this stage will push your job back into the design queue and delay your job.
If you are supplying your own artwork - please contact us for an artwork spec sheet so that you can let your creative juices run free and avoid dissapointment when we are unable to use your files.
As we offer a full design service - we dont provide 'free' artwork checks. This is why we strongly recommend using a professional designer when possible. You can contact us for a design service also.
4. Process Payment
Once you have approved your artwork, we will generate your invoice.
We require full payment prior to production - we have yet to discover a way to put the ink back into the printers, as we produce custom products, they cannot be un-made!
For larger orders and corporate work, we have deposit options. *Available Upon Request
Delaying your approval/payment may delay your jobs due date, so its good to make sure everything is checked, double checked, and paid promptly for a smooth order.
FYI:
We do not make changes once the job is paid for as it moves into production queue. If you change your mind after your product is made, there are no refunds.
GARMENT & MERCH SPECIFIC
Suppliers do sell out of popular styles ALL THE TIME!!! Our team tries their best to confirm stock is available before offering it to you in a quote, but delaying payment could result in stock being sold out by the time you pay. If your style is sold out at this stage, we will contact you with the best options to move forward.
5. Production & Completion
Once everything is underway, now it’s time for you to sit back and rest easy knowing that we are checking all the details and ensuring you are wowed with your signs, printing, merch, apparel or stickers.
Your order will be completed according to the lead times on your approval. Our team will send you an email to let you know that your job/order is ready to collect! If you’ve opted for delivery when submitting your inquiry, you’ll be notified that your order is shipped & will receive the tracking number along with the notification.
FYI:
All orders are for collection in-store unless otherwise stated by you, prior to placing the order.